At NovaRyd, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and transportation services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account and use our services
- Make a booking through our mobile application
- Contact our customer service team
- Sign up for our newsletter or marketing communications
- Participate in promotions, surveys, or research
This information may include:
- Name, email address, phone number
- Billing and payment information
- Location data (with your permission)
- Profile information and preferences
- Communication records between you and NovaRyd
Automatically Collected Information
When you use our mobile application or website, we may automatically collect certain information, including:
- Device information (type, model, operating system)
- IP address and browser type
- Usage data and interaction with our services
- Location data (with your permission)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and fulfill your bookings
- Communicate with you about your account, bookings, and services
- Send you marketing communications (with your consent)
- Personalize your experience and provide tailored content
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues, fraud, or illegal activities
- Comply with legal obligations
Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
- Drivers: To facilitate your ride and provide the transportation service you requested.
- Business Partners: With your consent, we may share information with our business partners to offer you certain products, services, or promotions.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Your Rights and Choices
You have certain rights regarding your personal information, including:
- Accessing, updating, or deleting your information
- Opting out of marketing communications
- Controlling location data permissions through your device settings
- Managing cookie preferences on our website
To exercise these rights, please contact us at pavan@novaryd.com.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: pavan@novaryd.com
Address: NovaRyd Private Ltd., Mumbai, Maharashtra, India
